Privacy Policy
Effective August 13, 2026
Safeli is a marketplace for verified university students. This policy explains what information Safeli collects, why it collects it, who it is shared with, and how you can remove it. It covers the Safeli mobile app and safeli-ten.vercel.app, both operated by Safeli Shop, LLC.
1. Information we collect
| What | Why |
|---|---|
| First and last name | Shown to the other party on a listing and in chat, so buyers and sellers know who they are meeting. |
| Email address (.edu required) | Account creation, sign-in, verification that you are a student, and service email such as your confirmation code. |
| Photos you upload | Listing photos and, if you set one, your profile photo. |
| Listing content | Titles, descriptions, prices, categories and condition for the items you post. |
| Messages | Chat between a buyer and a seller about a listing, and the meetup times and campus locations you propose. |
| Purchase and sales history | Records of completed transactions, including amounts, timestamps and the payment identifiers issued by our payment processor. |
| Saved items | The listings you save so you can find them again. |
| Push notification token | Delivering notifications to your device, if you allow them. |
2. Payment information
Payments are processed by Stripe. Card details are entered directly into Stripe's secure payment sheet and sent to Stripe — they never reach Safeli's servers, and Safeli never stores your card number. Safeli stores only the amount, the time, and the identifiers Stripe returns, which is what lets us show your order history and issue refunds. Sellers who receive payouts complete Stripe's own onboarding, and the identity and bank details they provide there are held by Stripe under Stripe's privacy policy.
3. How we use your information
- Running the marketplace: showing listings, connecting buyers and sellers, arranging meetups, and processing payments, refunds and payouts.
- Verifying that you are eligible to use Safeli through your .edu email address.
- Sending service messages: confirmation codes, password resets, transaction updates and, if you allow them, push notifications.
- Keeping the marketplace safe: investigating reports, enforcing our Terms, and preventing fraud.
Safeli does not sell, rent or lease your personal information, and does not use it for advertising.
4. Who we share it with
Safeli shares information only with the service providers that make the app work, and only so they can perform that work:
| Provider | What it handles |
|---|---|
| Stripe | Payments, refunds and seller payouts |
| Supabase | Account authentication and the application database |
| Cloudinary | Storage and delivery of listing and profile photos |
| Vercel | Hosting for the Safeli API and website |
| Expo, Apple and Google | Delivery of push notifications to your device |
We also share information with other Safeli users where the app makes that obvious: your name and your listings are visible to other students, and the buyer and seller in a transaction can see each other's name and messages. We may disclose information if required by law, or where necessary to investigate fraud or protect users.
5. Security
All traffic between the app and our services is encrypted in transit using HTTPS. Access to the database is restricted by row-level security policies, so one user cannot read another user's private data. No system is perfectly secure, and we cannot guarantee absolute security, but we take reasonable measures to protect your information.
6. How long we keep it, and what happens when you delete your account
You can delete your account from inside the app at any time: Account → Delete Account. Full details, including how to request deletion if you cannot sign in, are on the account deletion page.
Deleting your account removes your profile, your listings and their photos, your chats and messages, and your saved items.
Two categories are deliberately kept, with your identity removed from them:
- Completed transaction records — the amounts, timestamps and payment identifiers, retained because they sit inside our payment processor's dispute and refund window and are needed for financial and tax records.
- Issue reports — so that a user who has been reported cannot erase the report by deleting their account.
In both cases the link back to you is severed: the retained rows no longer identify you, and they are not visible to any app user. Account deletion is blocked while you have a transaction still in progress, so that money in flight is never stranded.
7. Your choices
- Access and correction: your profile information can be viewed and edited in the app under Account.
- Deletion: see section 6 and the account deletion page.
- Notifications: push notifications can be turned off in your device settings at any time. You will still receive essential service email, such as confirmation codes.
8. Children
Safeli is intended for university students aged 18 and over. Accounts require a valid .edu email address. We do not knowingly collect information from children.
9. Changes to this policy
We may update this policy. Material changes will be posted here with a new effective date, and the version in the app will be updated to match.
10. Contact
Questions about this policy, or about the information Safeli holds about you: contact@safelishop.com.