Delete your Safeli account
You can delete your Safeli account and its data at any time. There are two ways to do it: from inside the app, or by emailing us.
Option 1 — from inside the app
- Open Safeli and sign in.
- Tap the profile icon in the top right to open Account.
- Scroll to the bottom and tap Delete Account.
- Confirm. Your account is deleted immediately.
Option 2 — by email
If you can no longer sign in, email contact@safelishop.com from the .edu address on the account, with the subject Account deletion request. We will verify that the request comes from the account holder and delete the account within 30 days.
What gets deleted
- Your profile, including your name and profile photo
- Your listings and their photos
- Your chats and messages
- Your saved items
- Your login credentials
What is kept, and for how long
Two things are kept after deletion, with your identity removed from them:
| Kept | Why | How long |
|---|---|---|
| Completed transaction records — amount, timestamp and the payment identifiers issued by our payment processor | These sit inside our payment processor's dispute and refund window, and are required for financial and tax records | Retained as anonymized financial records |
| Issue reports filed about the account | So a reported user cannot erase a report by deleting their account | Retained as anonymized moderation records |
In both cases the link back to you is severed — the retained records no longer identify you, and no Safeli user can see them.
You cannot delete your account while a transaction is still in progress.
Finish or cancel any open purchase or sale first. This protects both sides: it prevents money
that is mid-flight from being stranded with no one to refund or pay out.
Related
Our Privacy Policy describes everything Safeli collects and who it is shared with. Questions: contact@safelishop.com.